TITLEWORKPLACE (ASP)
Managing technology is a full time job, so why should you do it? Let First Data administer your technology through our Application Service Provider (ASP).
The ASP is a centralized system that hosts all your business applications and data. Instead of hosting and managing your own server and software, we do it for you. All you need is a computer and Internet access.
Whenever you need to work, simply logon our secure site, TitleWorkPlace.com, and all your applications and data are ready and updated for you to use. This means you can log on from any computer, at any time!
View Our Diagram of TitleWorkPlace Facility (.pdf)
Business benefits of the ASP
- Minimize the cost of technology ownership
- Shared costs of operations with other customers
- Allows you to focus on business, not technology
- Stable pricing
- Increase staff efficiency
- Increase competitive edge
- Automatic upgrades
- Allow employees to work from remote locations
Technical benefits of the ASP
- No need to hire IT labor
- Assurance of quality IT labor managing your technology
- Faster application deployment
- Access to technical experts
- No ownership risk
- Receive best and latest technology
- No need to keep up with constant changes in technology
TitleWorkPlace.com Facility
It is vitally important that your information is kept secure from glitches and hackers. Our TitleWorkPlace.com facility is considered world-class and maintains the highest level of protection in both the network and physical infrastructure.
Network Infrastructure
- Three local loops over SONET provide redundant access to ensure 100 percent uptime.
- Each Internet upstream is connected to its own 7206 Cisco border router. The boarder router is cross-connected to two Cisco 6509 Route Reflectors, and those are then cross-connected to two CISCO 6509 access switches. Twin Ethernet drops at each cabinet provide redundant connections.
- PIX firewalls are configured in a High Availability format. This provides failover. If one fails, the second will immediately take over without loosing any session information. This ensures 100 percent uptime.
- Offsite backup of all data ensures restores are available if needed.
Building Physical Infrastructure
- Two redundant 320Kva UPA banks provide temporary power to the network in the event of an extended length power failure.
- 2500Kva Caterpillar diesel generator with 3000 gallon fuel tank provides power in the event of an extended length power failure. This provides 100 percent power uptime.
- Very Early Smoke Detection (VESDA), and heat and smoke sensors allow support staff to be notified quickly in the event of an emergency.
- Halon fire-extinguishers are used in the event of an emergency since they cause minimal damage to electronic equipment and leave no residue to clean up.
- Dedicated local power company transformer powered by two 2000 AMP feeds.
- Five 26 ton HAVC units keep the server room and servers at optimal operating temperature.
- Weekly, monthly and quarterly testing of power infrastructure.
Staffing and Support
- Twenty-four hours a day, seven days a week, on-site proactive monitoring of the network and building infrastructure ensures that all systems function properly and remain reliable.
- Global network operations center. Includes tier 2/3 engineers.
- Dedicated storage engineers ensure data is backed up and updates are performed as needed to provide optimal database performance.
- Dedicate security engineers to ensure data is backed up and updates are performed as needed to provide optimal data base performance.
- Internal inspectors ensure all policies and procedures are followed.
Building Security
- Four layers of security including Bio-metric identification and 17 ISO controlled security procedures ensure no unauthorized entry into the building.
- HIPAA and SAS-70 audited security features.
